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Where are you located?

We are located in the United States.

What Forms of payment are accepted?

We accept PayPal, ApplePay  and the following Credit Cards: Visa, MasterCard, American Express. We do not accept Discover as of yet.

What if I receive a defective product?

If a product has manufactured defects, buyers are entitled to request a product replacement within 14 days of receiving the item. If the claim is deemed valid, we will cover the cost to deliver a replacement. Please send a photo of the damaged item within 24 hours after delivery to luckyshelfstaff@gmail.com, otherwise we can’t accept the claim. No refund will be issued.

When will I get my order?

Worldwide shipping! Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it.
Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 7 to 10 business days. Please consider any holidays that might impact delivery times.
At LuckyShelf, we celebrate the act of discovery. We work with small vendors from all over the world to share their products, some of our products are shipped directly from our vendors overseas. Due to the nature of the shipping business, delays are often inevitable, all our shipping times are therefore guidelines only and specific delivery dates are not guaranteed.
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